Terms of service
Welcome to BCN MARBLE DESIGN! By using our website and purchasing products from us, you agree to the following terms and conditions.
1. Products and Orders: All products are custom-made to order. Once an order is placed, we begin the production process immediately. As each item is unique and made to your specifications, we are unable to accept returns or cancellations once production has begun.
2. Pricing and Payment: Prices listed on our website are final and may be subject to change without notice. We accept payments via [insert payment methods, e.g., credit card, PayPal]. Payments must be made in full before production commences.
3. Order Confirmation: After placing an order, you will receive a confirmation email with details of your purchase. If there are any issues with your order, we will contact you to resolve them.
4. Shipping: We will ship your custom-made product within the timeframe specified in your order confirmation email. Delivery times may vary depending on the destination. Shipping costs are calculated at checkout and added to the total order amount.
5. Cancellations and Returns: Due to the custom nature of our products, orders can only be canceled or modified before production begins. Once the production process has started, cancellations or modifications are no longer possible.
Returns are not accepted on custom orders unless the product is defective or damaged upon arrival. In such cases, please contact us within [insert number of days] days of receipt, and we will guide you through the return process.
6. Damaged or Defective Products: If your product is damaged or defective upon delivery, please notify us immediately at info@bcnmarble.com with supporting images and descriptions of the issue. We will provide a replacement or repair as necessary, depending on the situation.
7. Warranty: We provide a warranty for our products against manufacturing defects. This warranty is valid for [1 year] from the date of delivery.
8. Limitation of Liability: Our liability for any claims arising from your use of the site or products is limited to the purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages.
9. Governing Law: These terms and conditions are governed by the laws of Spain. Any disputes arising from these terms shall be resolved in the appropriate courts in Spain.
10. Changes to Terms: We may update our terms and conditions from time to time. Any changes will be posted on this page with an updated date. Please review this page periodically to stay informed of any updates.
Contact Us: If you have any questions or concerns regarding our terms and conditions, please contact us at info@bcnmarble.com.